JustMyLook is legit, but some shoppers are concerned about certain aspects of its service. Known for its affordable prices and wide variety of beauty products, JustMyLook has garnered attention in the market.
However, some potential customers are concerned about the service quality, including issues with delivery, customer support, and product reliability.
In this article, we will thoroughly explore what JustMyLook offers, including a deep dive into user ratings, customer complaints, and essential tips for shopping safely to help you make an informed decision before making a purchase.
What is JustMyLook?
A Brief Overview
JustMyLook is a UK-based online beauty retailer that offers an impressive selection of personal care products at competitive prices.
The store specializes in an extensive collection of makeup, skincare, haircare, and other self-care essentials, catering to both consumers and professional enthusiasts.
With a focus on delivering quality products for everyday use, JustMyLook strives to provide a comprehensive range of beauty and wellness items to meet diverse customer needs.
Product Categories
At JustMyLook, you’ll find a broad assortment of beauty-related items across several categories, including fragrance with perfumes and colognes from popular brands.
The haircare section features shampoos, conditioners, styling tools, and treatments, while the K-Beauty range brings Korean skincare innovations such as cleansers, moisturizers, and serums.
Other offerings include cosmetics, makeup essentials like foundations, lipsticks, eyeliners, bath and body products, and even beauty-related electricals such as dryers, straighteners, and clippers.
With TikTok trending products and viral items gaining social media attention, JustMyLook ensures that customers have access to the latest in beauty and wellness.
User Ratings and Customer Feedback
Trustpilot Ratings
JustMyLook has received 4.2 stars out of 5 on Trustpilot, based on 63,642 reviews. While the majority of users report a satisfactory experience with the platform, a considerable number have highlighted issues related to delayed deliveries and customer service.
These negative reviews suggest that while the store offers competitive prices and a wide range of products, there are areas of concern that may affect the overall shopping experience.
Reviews.io Ratings
On Reviews.io, JustMyLook fares better, scoring 4.6 stars out of 5 from 92,392 reviews. Many customers have praised the platform for its affordable pricing and broad selection of beauty products, making it a popular choice for those seeking value and variety.
Despite this, some users have raised concerns regarding shipping delays, poor service, and refund disputes, indicating that while the platform excels in product variety and cost, issues with customer service still persist.
Common Customer Complaints
Shipping Delays and Missing Parcels
Shipping Delays and Missing Parcels are among the frequent complaints from customers about JustMyLook. While the company promises fast and free delivery, many customers report delayed shipping and parcels that are marked as delivered but never actually received.
Customers have even mentioned waiting weeks for their orders, only to find no updates or tracking information provided, despite the company’s claim to deliver within five days.
This lack of communication leaves many feeling frustrated and uncertain about their parcels, with some even claiming they received no notification about the status of their orders.
Poor Customer Service
A significant issue for customers is the poor customer service provided by JustMyLook. Complaints frequently mention automated, unhelpful responses that don’t address the real issues.
Many customers report that JustMyLook’s service is practically non-existent, as AI-generated responses fail to offer any human support.
Even after emailing multiple times about missing or delayed parcels, many customers feel they receive no complete assistance, causing a lot of frustration among shoppers.
Faulty and Damaged Products
Another area of concern involves faulty and damaged products. Many customers have reported receiving items such as hair clippers and straighteners that were broken or used.
In the beauty category, items like mascara have arrived with the seal already broken, which only adds to the disappointment.
Despite numerous customers reaching out, they often face a back-and-forth of emails, with some claiming that their issues were never resolved, and they were assured a refund they never received.
Difficulty in Getting Refunds
Securing refunds for defective or faulty items has been a major challenge for shoppers on JustMyLook. Users have reported that despite returning defective products or items that didn’t meet expectations, they have faced difficulties in getting their money back.
Even after multiple emails, many feel that JustMyLook’s refund policy is unclear and not user-friendly. Numerous users have claimed that items like a hairdryer arrived damaged, and despite the company’s promise of a refund, they never saw the money returned.
Product Description Mismatch
Shoppers have also shared their frustration with product description mismatch. Many customers have encountered discrepancies between the actual products they received and what was advertised on the website.
A common issue is receiving smaller-sized products than what was described, such as a Fox Tan gift set that was supposed to include a 300ml elixir but instead came with a 120ml version.
Despite contacting JustMyLook, customers have reported that the company admitted to the mistake but refused to correct the size, leading to more customer dissatisfaction.
Is JustMyLook a Scam?
Despite thousands of successful transactions, complaints have raised concerns about whether JustMyLook is a legitimate business.
While some customers have had a positive shopping experience, issues with shipping, such as delayed or lost parcels, alongside a lack of reliable customer service, often suggest potential problems.
These shipping issues and a failure to resolve concerns swiftly lead some to question if the company is genuinely committed to providing the best service.
However, these issues do not necessarily point to a scam, but rather highlight gaps in service that may not be acceptable for all shoppers.
Tips for Shopping Safely on JustMyLook
To ensure a smoother shopping experience on JustMyLook, it’s essential to take some precautions before making a purchase. Start by checking customer reviews, especially the recent ones, to gauge the current level of service provided by the company.
Always use secure payment methods like a credit card or PayPal to protect your transaction with buyer protection. In case of any issues, ensure you can track your order by monitoring tracking updates closely, and if delays occur, don’t hesitate to request a refund.
Additionally, it’s advisable to keep copies of all emails and messages for reference, especially if purchasing smaller items before committing to a big purchase to test the company’s reliability.
Conclusion: Should You Buy from JustMyLook?
JustMyLook offers a wide product selection with competitive pricing, making it an attractive option for many beauty shoppers. However, there are concerns around customer service and delivery issues that may make it a risky choice for some.
While the retailer isn’t a scam, those considering a purchase should be prepared for potential shipping delays and challenges in getting refunds.
For a smooth experience, it’s important to carefully weigh the frustrations some customers have encountered against the reliability of established retailers like Lookfantastic, Beauty Bay, or Cult Beauty.
If you proceed, take the necessary precautions to protect the buyer and ensure a safe transaction.
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