CheapOair is a legitimate online travel agency that has been helping travelers find affordable flights, hotels, and vacation packages since 2005.As a subsidiary of Fareportal, it leverages advanced technology and partnerships with over 500 airlines to offer competitive prices and a wide range of travel options.
However, like any online service, it has its share of mixed reviews, with some users praising its affordability and ease of use, while others highlight issues like hidden fees and customer service challenges.
In this article, we will explore CheapOair’s legitimacy, its features, user experiences, common complaints, and tips for using the platform safely to ensure a smooth booking experience.
What is CheapOair?
CheapOair is an online travel agency (OTA) that specializes in providing discounted travel options. It allows users to book flights, hotels, car rentals, and vacation packages at competitive prices.
The platform is designed to cater to travelers looking for affordable options without compromising on quality. CheapOair operates under Fareportal, a global travel technology company, which gives it access to innovative booking tools and a vast inventory of travel options.
Is CheapOair Legitimate?
Yes, CheapOair is a legitimate and legal online travel agency. It is accredited by major travel industry organizations and has been in operation for nearly two decades.
The platform is trusted by millions of travelers worldwide and has received generally positive ratings on review platforms like Trustpilot and Consumer Affairs.
Key Indicators of Legitimacy:
- Industry Accreditation: CheapOair is accredited by reputable travel industry bodies, ensuring compliance with industry standards.
- Partnerships with Major Airlines: The platform works with over 500 airlines, including well-known carriers like American Airlines, Delta, and Southwest Airlines.
- Positive User Reviews: CheapOair has a rating of 4.1/5 on Trustpilot based on 22,687 reviews and 3.9/5 on Consumer Affairs based on 8,124 reviews.
- Secure Booking Process: The website uses encryption technology to protect users’ personal and payment information.
User Reviews: The Good and the Bad
While CheapOair is a legitimate platform, user experiences vary. Here’s a breakdown of the positive and negative feedback:
Positive Reviews:
- Affordable Prices: Many users appreciate the competitive prices, especially for international flights.
- User-Friendly Interface: The website and app are easy to navigate, making it simple to search and book travel options.
- Wide Range of Options: With access to over 500 airlines, users have a variety of choices for flights and accommodations.
- Customer Support: Some users have praised the customer service team for resolving issues promptly.
Negative Reviews:
- Hidden Fees: Several users have reported unexpected charges during the booking process, such as seat selection fees or taxes not included in the initial price.
- Booking Errors: Some customers have experienced issues with incorrect flight details or voided bookings.
- Poor Customer Service: A common complaint is the lack of responsiveness and unhelpful support from customer service representatives.
- Refund and Cancellation Issues: Users have faced challenges with refunds and cancellations, including delays and additional fees.
Common Complaints and How to Address Them
1. Hidden Fees
- Issue: Users often encounter additional charges during the booking process, such as seat selection fees or taxes.
- Solution: Always read the fine print before confirming your booking. Use the “Total Price” feature to see the final cost, including all fees.
2. Booking Errors
- Issue: Some users have reported incorrect flight details or voided bookings.
- Solution: Double-check your itinerary immediately after booking. Contact customer support if you notice any discrepancies.
3. Poor Customer Service
- Issue: Many users have expressed frustration with unresponsive or unhelpful customer service.
- Solution: Reach out to CheapOair through multiple channels, such as phone, email, or live chat. Be persistent and document all interactions.
4. Refund and Cancellation Issues
- Issue: Refunds can take longer than expected, and cancellation fees may apply.
- Solution: Familiarize yourself with CheapOair’s refund and cancellation policies before booking. Consider purchasing travel insurance for added protection.
Conclusion: Is CheapOair Worth It?
CheapOair is a legitimate and affordable option for booking flights, hotels, and vacation packages, making it a solid choice for budget-conscious travelers. While it offers competitive prices and a wide range of options, users should be cautious of potential issues like hidden fees, booking errors, and customer service challenges.
By comparing prices, reading the fine print, and verifying details, travelers can maximize the benefits of CheapOair while minimizing risks. For those willing to navigate its drawbacks, CheapOair can be a valuable tool for saving on travel.
Frequently asked Questions
Is CheapOair a Legitimate Company?
Yes, CheapOair is a legitimate online travel agency operating since 2005, accredited by industry organizations, and partnered with over 500 airlines.
