Is VitalChek Legit? A Comprehensive Review

VitalChek is a legitimate service authorized by government agencies to facilitate the ordering of vital records such as birth certificates, marriage licenses, and death certificates.

With over 35 years of experience and partnerships with more than 500 government agencies, VitalChek has become a trusted intermediary for millions of customers seeking essential documents.

However, while its convenience and efficiency are praised by many, the service has also faced criticism for issues like poor customer support, high costs, and processing delays.

In this article, we will explore VitalChek’s legitimacy, examine its strengths and weaknesses, and provide tips to help you navigate the service effectively.

What is VitalChek?

VitalChek is a service provided by LexisNexis, a reputable company specializing in legal and government-related data. It acts as an intermediary between individuals and government agencies, simplifying the process of ordering vital records.

The service is designed for those who cannot visit government offices in person or prefer the convenience of online ordering. VitalChek offers expedited shipping options and claims to provide secure and efficient processing of vital records.

---

VitalChek’s Reputation and User Ratings

VitalChek has garnered mixed reviews from users across various platforms. On Trustpilot, it holds a 4.5/5 rating based on 13,206 reviews,

while on Shopper Approved, it boasts a 4.8/5 rating from 866,188 reviews. These high ratings suggest that many customers have had positive experiences with the service.

However, a closer look at user feedback reveals recurring issues that cannot be ignored.

---

Positive Aspects of VitalChek

1. Convenience: VitalChek provides a user-friendly platform for ordering vital records online, eliminating the need for in-person visits to government offices.
2. Expedited Services: Customers can opt for faster processing and shipping, which is particularly useful for urgent needs like passport applications or employment verification.
3. Wide Reach: With partnerships in over 500 government agencies, VitalChek offers access to vital records from various states and jurisdictions.
4. Secure Transactions: The platform uses encryption and secure payment methods to protect users’ personal and financial information.

---

Common Complaints About VitalChek

Despite its high ratings, VitalChek has faced significant criticism from users. Below are some of the most common complaints:

1. Poor Customer Support

Many users have reported difficulties reaching VitalChek’s customer service. Complaints include:

• Long hold times (often exceeding 60-90 minutes).
• Unresponsive email support.
• Lack of clarity in resolving issues.

One user stated, “I was on hold for over an hour, only to be disconnected. When I finally got through, the representative was unable to resolve my issue.”

2. Delayed Processing Times

Several customers have expressed frustration over delays in receiving their documents, even when opting for expedited services. For example:

• One user paid $95 for expedited service but waited six days for a response.
• Another customer reported waiting over a month for a birth certificate, despite the promised 15-20 day processing time.

3. Shipping Errors

There have been instances where documents were sent to the wrong address or country, causing significant inconvenience. One user shared, “My document was sent to Australia instead of Austria, and despite multiple attempts to correct the issue, it remains unresolved.”

4. High Costs

VitalChek’s fees are often higher than those charged by government agencies. Users have complained about:

• Additional charges for shipping and processing.
• Lack of transparency in pricing.
• Non-refundable fees, even when orders are delayed or incorrect.

A customer noted, “I paid 

60forabirthcertificatethatIcouldhaveobtainedfor

60forabirthcertificatethatIcouldhaveobtainedfor20 directly from the state office.”

5. Document Errors

Some users have received incorrect or incomplete documents, such as short-form certificates instead of long-form ones. In one case, a misprinted birth certificate prevented a child from obtaining a passport, and VitalChek refused to rectify the error without charging for a new order.

6. Difficulty Canceling Orders

Several customers reported challenges in canceling orders or obtaining refunds. One user shared, “I canceled my order, but they charged me anyway. When I tried to dispute the charge, they claimed the order was already in process.”

---

Is VitalChek Legit?

Based on the available information, VitalChek is a legitimate service authorized by government agencies to process vital record orders. Its long-standing history and high ratings on platforms like Trustpilot and Shopper Approved attest to its credibility.

However, the service is not without flaws. The recurring issues with customer support, delays, and high costs have left many users dissatisfied.

---

Alternatives to VitalChek

If you’re hesitant to use VitalChek, consider these alternatives:

1. Local Government Offices: Visit or contact your state or county vital records office directly.
2. USPS Mail-In Services: Some states allow you to order vital records via mail.
3. Online State Portals: Many states have their own online systems for ordering vital records.

---

Conclusion

In conclusion, VitalChek is a legitimate and authorized service that offers a convenient way to order vital records online, making it a valuable resource for those unable to visit government offices in person. Its long-standing reputation, high user ratings, and partnerships with over 500 government agencies underscore its credibility.

However, the service is not without its challenges, as evidenced by recurring complaints about poor customer support, delayed processing times, and high costs. While many users have had positive experiences, others have faced significant frustrations.

If you choose to use VitalChek, it’s essential to double-check your information, opt for expedited services if needed, and keep detailed records of your order. For those seeking alternatives, contacting local government offices or using state-specific online portals may provide a more cost-effective and reliable solution.

Ultimately, VitalChek can be a useful tool, but it’s important to weigh its pros and cons before making a decision.

Frequently asked Questions